Frequently Asked Questions

The member portal can be accessed at this link : https://coretrustpg.my.site.com/members/s/login/?ec=302&startURL=%2Fmembers%2Fs%2Fcontract%2Frebate If you need to reset your password or need to be set up, please contact gethelp@coretrustpg.com .

Once a member has elected into a category via the Exhibit D, pricing can be found within the Member Portal. In the Member Portal, click on the ‘Categories’ dropdown and then ‘My Categories’. Click on the relevant category. Under the ‘Price File Details’ section there is a link named ‘Staples Workplace Essentials Pricing’. There a price file can be found. If you are unable to find a price file or have questions, please contact gethelp@coretrustpg.com

Locations can be found within the Member Portal. On the top ribbon within the Member Portal click on ‘Locations’. The list will show all active locations (locations eligible for CoreTrust pricing). Note there is a column showing which location is the primary/corporate location. The corporate location is denoted by a check mark. If there are locations that need to be added, there is a box on the right to do so. If there is a large list of locations that need to be add, changed or deleted, please contact gethelp@coretrustpg.com.

Rebate reports can be found within the Member Portal. On the top ribbon within the Member Portal click on ‘Rebate Reports’. Then click on a link named ‘Company Name – Rebate Reports’. Each file is backup reporting for each check that has been cut. If you have questions on the reporting, please contact gethelp@coretrustpg.com.

For confidentiality reasons, Master Service Agreements are not in the Member Portal. You can request to view a Master Service Agreement through the Account Executive assigned to your company or you can email gethelp@coretrustpg.com